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    Returns

    Acorn or Manzella Returns

    We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied, you may return items sold by Acorn.com within 60 days of delivery for a refund.

     

    HOW TO start an Acorn or Manzella Return

    You may return your acorn.com item within 60 days of delivery for a refund.  For an expedited return, send an email to returns@acorn.com with the following information:

     

    • Current Acorn PO#/Order# (starting with ACOR)
    • List of specific item(s) being returned if multiple items on order
    • Tracking number from RETURNED PACKAGE (via FedEx, UPS, USPS) We recommend USPS as the most cost-effective method.

    The customer is responsible for shipping charges associated with your post office for the return or exchange.  We can provide a return label (please provide a valid PO#); however, the cost of return shipping label, if used, will be taken out of the refund.

     

    Mail to:

    totes » Isotoner / Acorn Customer Care

    Acorn Processing Center
    9655 International Blvd.
    Cincinnati, OH 45246

     

    We cannot accept returns of certain items, including:

        -Any item that is returned more than 60 days after delivery.

        -Any item that is not in its original condition, is damaged, or is missing parts.

     

    We will notify you via e-mail of your refund once the return has been processed using the above process. You can expect a refund in the same form of payment originally used for purchased within 7-10 days.