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    Exchanges/Warranty

    ACORN PRODUCTS ONE YEAR LIMITED WARRANTY

    Acorn products are constructed with the finest materials to ensure a consistently high level of quality. If this product does not perform due to a defect in materials or workmanship, we will replace it with a similar product of equal value for a period up to one year. The warranty does not cover normal wear and tear of items.

     

    HOW TO start an Acorn Exchange:

     

    You may exchange your acorn.com item within 60 days of delivery for a size exchange only, and for items only purchased at www.acorn.com.

    To expedite your exchange, please send an email to exch-warr@acorn.com with the following information:

     

    • Current PO#/Order# (starting with ACOR)
    • Full ID of item purchased (ex. SKU: A20155BLKWS)
    • Full ID of item size needed (ex SKU: SKU: A20155BLKWM)
    • Tracking number from RETURNED PACKAGE (via FedEx, UPS, USPS) We recommend USPS as the most cost-effective method.
    • If this was a gift from www.acorn.com, please provide an alternate address for shipping.

    The customer is responsible for shipping charges associated with your post office. We recommend the USPS as the most cost-effective method of return shipment. 

     

    Mail to:

    totes » Isotoner / Acorn Customer Care

    Warranty/Exchange Department

    9655 International Blvd.

    Cincinnati, OH 45246

     

    An exchange will be processed via this email once the above information is sent to the email provided, within 5-7 business days.  If the item is out of stock, a refund will be issued on the active order.

     

    HOW TO exercise a Warranty:

    Acorn Warranties are for items purchased on www.acorn.com only.

     

    Send an email to exch-warr@acorn.com with the following information:

     

    • 3-4 photos of item being warrantied, with a full description of the manufacturing defect
    • Full ID SKU from the tag of the item being warrantied
    • Valid acorn.com order
    • Full name, address, and email

     

    Please go to www.acorn.com, chose an item and provide a full ID / Color / Size of item for replacement.

    The damaged/defective item does not need to be returned to acorn.com.

    When your warranty is approved by our Quality Assurance, a replacement will be shipped, and you will be notified via email. Please allow 7-10 for shipping/delivery of replacement item.