ACORN PRODUCTS ONE YEAR LIMITED WARRANTY
Acorn products are constructed with the finest materials to ensure a consistently high level of quality. If this product does not perform due to a defect in materials or workmanship, we will replace it with a similar product of equal value for a period up to one year. The warranty does not cover normal wear and tear of items.
HOW TO start an Acorn Exchange:
You may exchange your acorn.com item within 60 days of delivery for a size exchange only, and for items only purchased at www.acorn.com.
To expedite your exchange, please send an email to firstname.lastname@example.org with the following information:
- Current PO#/Order# (starting with ACOR)
- Full ID of item purchased (ex. SKU: A20155BLKWS)
- Full ID of item size needed (ex SKU: SKU: A20155BLKWM)
- Tracking number from RETURNED PACKAGE (via FedEx, UPS, USPS) We recommend USPS as the most cost-effective method.
- If this was a gift from www.acorn.com, please provide an alternate address for shipping.
The customer is responsible for shipping charges associated with your post office. We recommend the USPS as the most cost-effective method of return shipment.
totes » Isotoner / Acorn Customer Care
9655 International Blvd.
Cincinnati, OH 45246
An exchange will be processed via this email once the above information is sent to the email provided, within 5-7 business days. If the item is out of stock, a refund will be issued on the active order.
HOW TO exercise a Warranty:
Acorn Warranties are for items purchased on www.acorn.com only.
Send an email to email@example.com with the following information:
- 3-4 photos of item being warrantied, with a full description of the manufacturing defect
- Full ID SKU from the tag of the item being warrantied
- Valid acorn.com order
- Full name, address, and email
Please go to www.acorn.com, chose an item and provide a full ID / Color / Size of item for replacement.
The damaged/defective item does not need to be returned to acorn.com.
When your warranty is approved by our Quality Assurance, a replacement will be shipped, and you will be notified via email. Please allow 7-10 for shipping/delivery of replacement item.