Exchanges/Warranty

ACORN PRODUCTS ONE YEAR LIMITED WARRANTY

Acorn products are constructed with the finest materials to ensure a consistently high level of quality. If this product does not perform due to a defect in materials or workmanship, we will replace it with a similar product of equal value for a period up to one year. The warranty does not cover normal wear and tear of items.

 

HOW TO start an Acorn Exchange:

 

You may exchange your acorn.com item within 60 days of delivery for a size exchange only, and for items only purchased at www.acorn.com.

To expedite your exchange, please send an email to exch-warr@acorn.com with the following information:

 

  • Current PO#/Order# (starting with ACOR)
  • Full ID of item purchased (ex. SKU: A20155BLKWS)
  • Full ID of item size needed (ex SKU: SKU: A20155BLKWM)
  • Tracking number from RETURNED PACKAGE (via FedEx, UPS, USPS) We recommend USPS as the most cost-effective method.
  • If this was a gift from www.acorn.com, please provide an alternate address for shipping.

The customer is responsible for shipping charges associated with your post office. We recommend the USPS as the most cost-effective method of return shipment. 

 

Mail to:

totes » Isotoner / Acorn Customer Care

Acorn Processing Center
9655 International Blvd.
Cincinnati, OH 45246

 

An exchange will be processed via this email once the above information is sent to the email provided, within 5-7 business days.  If the item is out of stock, a refund will be issued on the active order.

 

HOW TO exercise a Warranty:

Acorn Warranties are for items purchased on www.acorn.com only.

 

Send an email to exch-warr@acorn.com with the following information:

 

  • 3-4 photos of item being warrantied, with a full description of the manufacturing defect
  • Full ID SKU from the tag of the item being warrantied
  • Valid acorn.com order
  • Full name, address, and email

 

Please go to www.acorn.com, chose an item and provide a full ID / Color / Size of item for replacement.

The damaged/defective item does not need to be returned to acorn.com.

When your warranty is approved by our Quality Assurance, a replacement will be shipped, and you will be notified via email. Please allow 7-10 for shipping/delivery of replacement item.